Changing Addresses

Ann and I needed to change the address details on Ann's Mum's account with the Co-op Bank today.  It should have been simple, but wasn't, because we didn't have either the four digit code or the special secret word that was demanded.  We did have ourselves, bank statements, utility bills for our previous and current addresses, passports, driving licences and a copy of our joint lasting power of attorney and the bank's letter confirming to us that this had been registered two years ago. THANK YOU to the lovely lass at the branch who refused to accept the decision from above that access should be refused because we didn't have the four digit code. THANK YOU to the chap she eventually managed to speak to who actually seemed prepared to put his brain into gear and do something. The whole process, if that isn't too grand a term, took the best part of an hour!  We went on from there to change the address details on Ann's account at Santander, just across the road. It took five minutes.